FAQ & Site Info
Terms of ServiceReturn Policy:
You must contact us within 7 days of package arrival (mail tracking will show the date the package was delivered).
You must email us at firstname.lastname@example.org for authorization BEFORE YOU SEND ANYTHING BACK. Returned items without authorization will be rejected.
All returned items must be sent with the original tags, accessories, shoe boxes, display boxes, bags, wrappings, packaging, etc. (if any), and be in good re-sellable condition with no odors (e.g. perfume, smoke, cosmetic smells, etc).
Items sold in bulks/wholesale must be returned in full and not partially sold.
Buyer is responsible for all shipping fees for returned items. Once we receive the returned item(s), we will gladly issue you an exchange or refund.
If you ordered clothing/intimate apparel/lingerie and are unhappy with the size/design, you can exchange it provided the item has not been washed, worn, and is in re-sellable condition. You are responsible for ALL shipping costs, which will include re-shipping the new item(s) to you.
If you received the wrong item or the item was defective/damaged you will incur no additional shipping charges.
-FOR U.S. CUSTOMERS - We will email you a USPS pre-paid postage label for you to print out, attach to the box, and drop off at your nearest post office. Once we receive your return, we will re-ship your new item and you will be emailed your new tracking number.
-FOR INTERNATIONAL CUSTOMERS - You will have to send us the package via standard international mail only, along with a receipt of what you paid for shipping and we will refund your money upon receiving your return. We will re-ship your new item and you will be emailed your new tracking number
***Merchandise that does not meet the above standards will not qualify for a refund/exchange, and the merchandise will be returned back to you.
****PLEASE NOTE: We do not reimburse shipping fees, shipping charges are non-refundable.
Shipping & Payment Details:
•Sorry, we do not ship to P.O. Boxes, APOs, FPOs, or Military Mail Boxes.
•Shipping available within the United States and to select countries
•Merchandise is usually processed and shipped within 2-5 business days after receiving your cleared payment. (PayPal eChecks can take 5-7 days to clear).
•Items are usually shipped via USPS First Class or Priority Mail, and sometimes UPS/FedEx; depending on the item.
•FedEx/UPS and USPS shipping in the U.S. usually takes 1-7 business days, depending on your location.
•USPS international shipping for orders outside of the United States usually takes 6-14 business days, or in some cases, a month or longer because of Customs.
****PLEASE NOTE: the above shipping times are just estimates, and NOT guaranteed delivery times. Once your order is shipped it is out of our hands. In addition, for international orders, when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
•We accept PayPal and Credit Cards
FOR INTERNATIONAL ORDERS
Customs, Duties, & Taxes for International Orders:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
•YOU the buyer are responsible for assuring that the product can be lawfully imported to your country. YOU, the recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance is the sole responsibility of (YOU) the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Country of Origin Documents (Bulk Orders Only):
Sorry we do not prepare country of origin documents (if needed), so please check if your order does not require them as it is constantly changing. Usually clothing/bulk orders require country of origin documents in select countries such as: Albania, Argentina, Austria, Belgium, Bolivia, Canada, Canary Islands, Denmark, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Kuwait, Mexico, Netherlands, Spain, United Kingdom, and more.
An import license or permit may be required in select countries (Bulk Orders Only):
•Please be aware that some countries require an import license or permit for certain goods, so please be sure to have the necessary documents. Many types of merchandise are subject to import licenses or permits and are not delivered without permission of your countries' authorities. If an import license or permit is needed in your country and you do not possess one, your package may be confiscated and possibly destroyed by Customs in your country. (YOU) the buyer are solely responsible for the consequences, loss, & fees for not meeting the import requirements of your country.
***PLEASE NOTE: When you buy goods from foreign sources, you become the importer. And it is the importer - in this case, YOU - who is responsible for assuring that the goods comply with government import regulations in your country.